Service from Awntech is non existent. Purchased awning online end of May. July 14th product finally arrived. Workers came by on July 19 to install. Awning cut wrong, not one word of apology. Needed proof awning did not fit. Sent pictures, finally agreed to take back awning and admitted to awning being cut wrong. September 7th, replacement awning arrived. Not one word of apology, not an offer to pay for the worker’s time trying to install faulty awning. Do not do any business with this company. First time and last time. What a joke of a business.
We have a Nuimage G250 18×13 and absolutely love it. We purchased it from a local dealer and would recommend them to everyone. Awning is sleek and attractive and the color scheme matches our home perfectly. We can finally use our patio! thanks Nuimage!
Very nice, simple just what you expect
It looked good in the store. It even looked good when I put it up 3 months ago for the summer (even though it seemed a little flimsy). But now, it looks like my neighbor’s 10year old awning. This Home Depot Awning aged way too fast. I will be lucky to get another season out of it. When I complained to the Home Depot in Toms River, they said I should contact the manufacturer, Awntech. Poor customer service at Awntech. Not happy.
this is just what you think your getting.
If you miss the studs when mounting, MOVE TO STUDS like the instructions say, you need to hit STUDS
small problem, comes with no screws so take the bracket to the store and get the biggest lags you can fit in.
awesome angel adjustments, nice crank mechanism
Shipping site tracking told it me it would take 2 weeks, I was not happy, never updated eta even after it arrived early to the two week but on time to the home depot original generic estimate at the time of order.
As an over builder I would rather have an extra mounting bracket, you can order an extra and put as many as you wish wherever you wish along the square mounting tube.
Awntech is possibly the least expensive retractable awning sold in the US. Like anything else, folks, you get what you pay for. Do your research and see what the median price is for a quality product. Awntech is manufactured in Dallas so my guess is that Mary from Grapevine works for Awntech.
I bought an awning from The Home Depot. It proved to have a serious installation design flaw. Installation brackets prevent the awning from closing to within about 2′ of fully closed. AwnTech, the awning’s maker, didn’t give me any tech support when I called or emailed them. Their “tech support” was simply a young woman, who could only tell me “be very careful” when working on the awning. Even when I went back to The Home Depot to have them call AwnTech for me, their operator told us they were out to lunch, at 2:30pm. And never called me back.
I got a standard “The Home Depot” email request to rate the product. I rated AwnTech’s tech support poorly. But The Home Depot rejected my review, even though it was accurate and cool headed. They did not want to hear any criticism of AwnTech’s tech support. Never mind that I’m stuck with a big problem. I can fix it myself, at a cost.
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